Privacy Policy

For Santee, California 

The City of Santee, California (“City,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information. This combined Privacy Policy and SMS/Text Messaging Terms of Service explains how the City handles information obtained through its websites, mobile applications, social media accounts, and email/text messaging services.

Overview

This Policy applies when you:

• • Visit or use City of Santee websites or mobile applications
  • Submit online forms, service requests, or surveys
  • Communicate with the City via email, phone, or social media
  • Enroll in and receive City email and SMS/text notifications or alerts

By interacting with the City through these channels, you agree to the terms outlined below.

We may update this Policy periodically. If changes are made, we will revise the “Effective Date” above. If significant updates occur, we will post an announcement on the City’s website.

 Information We Collect

• Information You Provide Directly
  • We may collect information you voluntarily provide, such as:
    • Contact details (name, email address, mailing address, and phone number)
    • Comments, messages, or attachments you submit
    • Service request details or survey responses
    • Event sign-ups or notification preferences
    • Information shared in public forums (e.g., social media comments or public records submissions) may become publicly accessible.
• Information Collected Automatically
  • When you visit City websites or use our apps, we may automatically collect:
    • IP address, browser type, and device information
    • Pages visited, time spent, and referring websites
    • General location data (city, state, region)

This helps the City improve website performance, monitor system security, and enhance user experience.

How We Use Information

The City of Santee uses collected information to:

• Provide and improve City services and online functionality
• Respond to public inquiries and service requests
• Deliver alerts, notifications, and event or emergency information
• Conduct surveys and analyze service delivery performance
• Ensure website and system security
• Comply with state and federal law, including the California Public Records Act (CPRA)

The City does not sell or share personal information for commercial purposes.

Disclosure of Information

The City may disclose information in limited circumstances:

• To Service Providers: Vendors who support City operations (e.g., website hosting, communications, or analytics) may process data on the City’s behalf under strict confidentiality and security requirements.
• To Comply with Laws: The City may disclose information to comply with applicable laws, legal processes, or lawful requests.
• To Protect the Public: Information may be shared if necessary to prevent fraud, protect safety, or safeguard City assets.
• Under the Public Records Act: Records submitted to the City may be subject to public disclosure, except where exempt by law.

Cookies and Analytics

The City’s websites may use cookies or similar technologies to improve navigation, analyze site usage, and optimize digital services. Most browsers allow users to manage or disable cookies; however, doing so may affect website functionality.

Your Privacy Rights 

California Residents Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to:

• Request access to personal data collected by the City
• Request correction or deletion of personal data, when permitted by law
• Opt out of data sharing not required for municipal functions
• City of Santee's Service Request Access Portal/ MySanteeCA Mobile Application

The City’s service request platforms (powered by Tyler Technologies/MyCivic CMS) allow residents to report non-emergency issues. Please note:

• Descriptions you provide may be visible to the public.
• Your display name is visible unless you select “Submit as Anonymous.”
• Your email address will never be publicly displayed. By using the app, you also agree to Tyler Technologies/MyCivic CMS Terms of Use and Privacy Policy.

SMS/Text Messaging Terms of Service/Use

The City of Santee may send text messages to provide:

• Community news and event reminders
• Emergency alerts and public safety notifications
• Traffic, construction, or weather updates
• Service request confirmations and status notifications

Message frequency will vary depending on your preferences and City communication needs.

Opt-In and Consent

By enrolling or otherwise agreeing to receive City text messages, you consent to receive automated or manual text communications from the City of Santee at the phone number you provide. Participation is voluntary, and you may receive City services without enrolling in text alerts. You also agree to RingCentral Terms of Use and Privacy Policy Notice.

Opt-In for SMS Messaging

Opt-Out Instructions

You can cancel text messages at any time by replying STOP to any message. You will receive a one-time confirmation message. To request help, reply HELP or contact: City of Santee – Marketing Division Email: bosborne@cityofsanteeca.gov | Phone: (619) 258-4100 x218

Message and Data Rates

Message and data rates may apply depending on your mobile carrier plan. The City is not responsible for carrier charges or delivery delays.

Privacy and Data Use

Information collected through the SMS service will be used solely for City communications in accordance with this Policy. The City does not sell, rent, or share your personal information for commercial use.

Service Availability

The City reserves the right to modify, suspend, or discontinue text messaging services at any time. Delivery of messages may depend on your mobile carrier’s network performance.

Limitation of Liability

To the fullest extent permitted by law, the City of Santee is not liable for damages resulting from delayed, incomplete, or failed message delivery. This service is provided as a public communication tool for convenience only.

Information Obtained from Third Parties

The City may obtain information about you from third-party sources to support municipal operations, improve public engagement, or verify data accuracy. Examples include:

• Publicly available information from social media platforms when users engage with City accounts
• Data from regional or state government agencies related to City-administered programs
• Information shared by service providers (e.g., MyCivic CMS, RingCentral, analytics vendors) as part of contracted municipal functions

The City uses this information only for lawful and operational purposes consistent with this Policy and applicable California privacy laws. The City does not use third-party information for commercial or advertising purposes.

Updates to This Policy

The City may revise this Privacy Policy and Terms of Service periodically. When updates occur, the revised version will be posted on the City’s website with a new effective date.

Contact Information

For questions or concerns about this Policy or the SMS service, please contact:

City of Santee – Marketing Division 10601 Magnolia Avenue, Santee, CA 92071 Email: bosborne@cityofsanteeca.gov | Phone: (619) 258-4100 x218

Sample Online Opt In Message:

By providing your mobile number, you consent to receive City of Santee service updates, alerts, and notifications. Msg & data rates may apply. You can opt out anytime by replying STOP. Read our Privacy Policy and SMS Terms of Service for more information.